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Krales The Verge
The ride-hailing company is looking into claims that its staff abused access to customer information.
The Information first reported that a person who claims to be a former employee used Blind, an app Lyft employees use to speak openly and anonymously about the workplace, to say they have "seen people look their exes up" and "stalk attractive people they've met".
One person even bragged about the fact that they were able to swipe Facebook CEO Mark Zuckerberg's phone number, as well as gain access to Hollywood actresses and porn stars contact information, according to The Information.
A Lyft spokeswoman told the site that the company was investigating the claims, and she confirmed that the San Francisco company's engineers can look up customers' data, including pickup and dropoff records. The company's NY general manager used its God View real-time tool to track a BuzzFeed reporter because she "was 30 minutes late to a meeting".
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"The specific allegations in this post would be a violation of Lyft's policies and a cause for termination", a Lyft spokesperson said in a statement to the BBC.
Nonetheless, the ride-hailing firm has said it is conducting an investigation into the matter. Uber saw a similar situation two years ago where it gave employees access to its "God View" program, but didn't characteristically restrict its employees from abusing the feature until the company faced a $20,000 fine by the NY Attorney General's office. For those teams, each query is logged and attributed to a specific individual.
Customer data could be accessed only by teams that require it to do their jobs, Lyft added.
Seems it's not a good time for ride companies.
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