Broadand providers will be forced to provide minimum speed
The current situation is that broadband customers can exit their contract early if speeds fall below a minimum guaranteed level and their provider is unable fix them - but there is no limit on the provider's problem resolution time.
As an extra protection, internet providers must in future provide more realistic peak-time speed information upfront, which reflects the fact that broadband is typically not as fast when more people are online, during the busy periods of 8-10pm, or 12-2pm for businesses.
So, customers won't be tied to a TV contract bought at the same time as their broadband, if speeds fall short of what was promised, and they decide to leave.
The right to walk away from a service package will also include landline and TV packages. There are a number of measures within this announcement and they broadly concern giving broadband customers better information about the product they are purchasing, and allowing customers to walk away from contracts that fail to deliver upon advertised promises.
Communications regulator Ofcom is having about its fiftieth shot at making the ISPs sell us broadband in a more honest way, this time asking for clearer indications of lower-end speeds and real-world estimates of evening contention.
Reba McEntire, Chris Stapleton among 2018 Academy of Country Music Awards nominees
One nod in the Single Record of The Year category, and two, both as artist and songwriter, in the Song of the Year category. Country music superstar Reba McEntire will be returning as host of the 53rd annual Academy of Country Music Awards .
Hurricanes pass Tar Heels on buzzer beater
North Carolina wasn't as effective in turning points into turnovers - 11 points from turnovers, compared to Miami (FL)'s 20. Miami pushed the ball upcourt for Newton's shot over Berry, then the Hurricanes immediately mobbed Newton near midcourt.
Even Oprah Winfrey has to spell her name at coffee shops
The 14-member group discussed a range of issues including #MeToo, the shithole countries comment, and tax reform. Winfrey went on to say that even her closest friend, Gayle King , urged her to consider running for office.
But the telecoms regular said that because these changes will require broadband providers to make major changes to their systems, such as developing new speed testing methods, and train staff, companies now have 12 months to make these changes before the new requirements come into force for services purchased from 1 March 2019.
"Under this Code, greater onus will be placed on providers to bring the most seriously impacted customers' speeds up to scratch within 30 days of the issue being raised, otherwise consumers will be able to switch away without exit fees".
The new rules are part of a greater movement by Ofcom to "give people more confidence when choosing their broadband company", the release said.
The delivery of full fibre is seen as critical to keeping the United Kingdom at the forefront of the digital economy hence the number of times its mentioned by Ministers, Ofcom and providers and today a key milestone has been reached.
Until the new rules get put into practice, users can brush up on their knowledge of United Kingdom speed codes here. Still, the United Kingdom ranked no. 31 in the world for broadband speed.
Recommended News
-
Oakland Mayor's Tweet of Pending Immigration Raids Causes Stir
The Trump administration has attempted to punish sanctuary cities for refusing to comply with federal detention orders. ICE interim director Homan claims the Justice Department is looking into whether Schaaf's warning broke the law.
02 March 2018Shannon Airport 'remains fully operational' despite snow and poor weather
EasyJet intend to start departures from Edinburgh from noon, while Ryanair will open flights out of the Capital from 1pm. Further snow is forecast during the day which will make travel conditions to and from the airport extremely challenging.
02 March 2018Unconquering the nation: EFF MPs forge ahead with land expropriation motion
He also said that South Africans would not pay rent to the state for land, and that only corporates and foreign investors would pay rent. -
02 March 2018Fitbit's new 'mass appeal' smartwatch: Exclusive pictures and details revealed
It's also thought that the watch is meant to replace the Blaze in Fitbit's product lineup, and could be called the Blaze 2. The unannounced smartwatch was teased by Fitbit not long ago during its latest investors call as one with "mass appeal".
02 March 2018'I'm not a terrorist' - Wanted Syrian Kurdish leader speaks out
There are conflicting reports regarding the fate of the helicopter, with some unverified claims of the helicopter being downed. Turkey is exercising its right to self-defence in Operation Olive Branch in Afrin on the basis of Article 51 of the UN Charter.
02 March 2018German cities win right to ban diesel cars
The overall German stock market was down 0.54 per cent in early afternoon trading in Europe . She said: "It's really not about the entire country and all vehicle owners". -
02 March 2018In Madhya Pradesh Bypolls, Congress Ahead In Both Seats
Congress's Mahendra Singh Yadav beat BJP's Devendra Kumar Jain by 8,083 votes in the other Madhya Pradesh seat of Kolaras . The bye-elections results of Kolaras and Mungaoli - the two assembly segments of Madhya Pradesh - will be declared today.
02 March 2018Final Fantasy XV for PC is getting ridiculous Sims 4 outfits
The worlds of Final Fantasy and The Sims have come together for the release of Final Fantasy XV on PC. However, Square Enix's PC pre-order bonus for buying Final Fantasy XV is unusual, to put it lightly.
02 March 2018Court Rules In Favor of Ukraine's Naftogaz In Gazprom Dispute
The decision brings an end to a long legal battle between the two companies over the cost of gas to Ukraine. Reverse flows refer to buying Russian gas that has first been exported to another country. -
02 March 2018LG showed off a phone called the G7 at Mobile World Congress
DESPITE RUMOURS that LG had cancelled its next G-Series flagship , the firm has been showing off a phone called the LG G7 at MWC. So many Android developers are adding notches to their phones now that the Oreo update is expected to support these designs.
02 March 2018OnePlus 6 To Have An iPhone X-like Notch, Hint Leaked Images
If the OnePlus 6 follows the OnePlus 5's release schedule, then fans can expect the new flagship to launch around June this year. When coming to the smartphone design, it looks more like OnePlus One which has little rounded corners without sharp edges.
02 March 2018Burberry Names Riccardo Tisci As Its New Chief Creative Officer
Before Burberry, Gobbetti was the chief executive at Givenchy and he was the one who had hired Tisci. He would be replacing Christopher Bailey, who presented his last collection for Burberry last month.
