Computer issues temporarily shut down Air Canada check-in, call centre operations
The Greater Toronto Airport Authority confirms that fire and emergency services were dispatched to the aircraft Thursday morning.
"In general terms, they're not uncommon, because there have had to be rules made for the Samsung Galaxy Note 7", said Smith, referencing a phone that was recently banned from certain flights because of a risk of catching fire.
Around 7 a.m. on flight AC10, a passenger's phone "began to burn" causing a fire which was then extinguished by emergency crews, said Air Canada spokesperson Peter Fitzpatrick. The flight carrying 266 passengers departed for Vancouver after a two hour delay.
"Any time you're in a plane and you look behind you and there's smoke and yelling, there's a moment of real concern and fear", said Cressy.
The model of the phone is also unknown.
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It is unclear the status of the female passenger who was burned or what type of phone caught fire.
A spokesperson for LG Canada said in a statement released Thursday afternoon that the company is aware of the incident.
While the fire was "very contained", Fitzpatrick said, passengers seated nearby were asked to deplane so residue from the fire extinguisher could be cleaned up.
Air Canada says it has resolved a computer issue that disrupted web and mobile check-ins and call centre operations, and temporarily delayed boarding on some flights.
Later, when the flight arrived in Vancouver, passengers expressed relief that the incident didn't happen while in mid-air.
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