SunTrust: Ex-employee may have tried to steal 1.5 million customers' data
"We began our own internal investigation and through that process, approximately 6 to 8 weeks ago, we discovered that the former employee attempted to download client information", Rogers said in a post-earnings conference call.
Information such as names, addresses, phone numbers and account balances might have been exposed, the Atlanta-based lender said Friday in a statement.
SunTrust CEO Bill Rogers apologized to the customers who were affected by the incident and is providing them with free credit monitoring. The theft didn't include Social Security numbers or user IDs and passwords, according to SunTrust, which didn't identify the employee.
SunTrust said Friday a former employee may have shared account data with a criminal third party, potentially compromising information on about 1.5 million clients.
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Last week, SunTrust "learned of the likelihood of printing the information for use outside of SunTrust", she said. "We have heightened our monitoring of accounts and increased other security measures". The bank did not identify or elaborate on the criminal third party.
"While a favorable operating environment has benefited our bottom-line results, our consistent strategy and improved execution are also contributing to our improved profitability", Rogers said in a separate news release about the first-quarter results.
Total loans held for investment declined 1% to $143 billion as SunTrust's largest loan category, commercial and industrial, fell 4% to $66 billion.
SunTrust reported a 36 percent rise in quarterly profit helped by a rise in net interest income and lower expenses.
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