Starbucks Apologizes For Racial Slur On Customer's Order

The name

The name"Beaner was printed on this Starbucks cup given to a Mexican customer at a La Canada Flintridge store

In an effort to compensate the experience, the location offered Pedro a $50 gift card.

As Starbucks prepares to close its stores later this month for mandatory racial-bias training, an incident in suburban Los Angeles is showing why that training is needed.

The customer, whose name is Pedro, received a drink labeled "beaner" - a racial slur for Mexicans - when he visited a location Tuesday in La Cañada, news station KTLA reported.

Meanwhile, a statement from the corporate office said that the company took the matter seriously and looked to make it right.

Starbucks has been facing nationwide outrage after viral cellphone video showed two Black men at one of its locations in Philadelphia being arrested by police.

A spokesperson for Starbucks told INSIDER that "this kind of mistake is unacceptable".

Hernandez told CNN that Pedro declined to comment for this story.

Joint Statement from Kevin Johnson, Robinson and Nelson | Starbucks Newsroom

Another spokeswoman did not immediately respond to a question about whether the incident would affect Starbucks's approach to its May 29 racial-bias training.

The co-worker ordered a white chocolate mocha and an iced caramel macchiato and told the barista his name is Pedro, Hernandez said.

Pedro said he was hurt, felt bad, was insulted, and not just for him, but for everyone of Hispanic descent like him, even for African Americans.

Starbucks for its part has apologized.

They have since reached a financial settlement with the city over the incident, receiving a total of $1 each.

And last week, Schulz said Starbucks would open its bathrooms to everyone, whether they buy something or not.

Starbucks customers who spoke to CBS Los Angeles on Wednesday all found the employee to be in the wrong. "So there's going to be a lot of education about how we all grew up, how we see the world and how we can be better".

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