American Airlines announces new emotional-support animal restrictions
The airline announced changes to its policy on Monday following recent controversies over attempts to bring peacocks and other non-traditional support animals on board its flights.
Passengers also must contact the American Airlines special assistance desk at least 48 hours before their flight to fly with an emotional support or psychiatric service animal in the cabin.
American Airlines will ban a number of animals, including hedgehogs, sugar gliders and goats, from its flights, beginning July 1.
While federal regulation requires airlines to permit service animals to accompany passengers with disabilities in their seat, there has been a growing number of concern about the type of animals passengers have been bringing on board - including comfort turkeys and gliding possums.
Passengers with a support animal have always had to provide a letter from their mental health professional.
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Delta Airlines and United Airlines also announced updated policies this year regarding what animals the airlines will allow in the cabin as emotional support for passengers. Carry-on pets incur a $125 fee.
Minnesota and Arizona are among states that have made it illegal to falsely claim a pet as a service animal. He also discusses how we support our customers who have disabilities and what we've done to ensure we make decisions that maximize both inclusiveness and safety. "Unfortunately, untrained animals can lead to safety issues for our team, our customers, and working dogs onboard our aircraft", the airlines said in a statement.
American spokesman Ross Feinstein told the paper the airline sought feedback from disability advocate groups before announcing the new measures.
American will also train its employees on how better to distinguish a support animal from a pet. American will now enforce the existing 48-hour advanced notice and pre-clearance policy for emotional support animals, but will have procedures in place for emergency travel booked within 48 hours of departure.
"A lot of people tend to try to skirt the policies and the protocols that are in place that protect not only people like myself who are dependent on our service animals for mobility, with any issues in regards to [post traumatic stress disorder], there are a variety of services that legitimate service animals provide", said Albert Rizzi, founder and CEO of My Blind Spot, a New York-based nonprofit.
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